Best and worst broadband firms for customer service revealed- the winner isn’t BT, Sky, TalkTalk, or Virgin Media [Video]

THE UK’s best and worst broadband firms for customer service satisfaction have been revealed by Which?.

Telecoms is currently one of the worst-performing sectors for customer service, according to the consumer group.

In Which?’s latest customer service survey, one in five people (22%) said they were unhappy with their most recent experience with a telecoms provider, with more complaints than energy, financial services, and retail sectors.

The consumer group’s annual broadband satisfaction survey looked at how well firms are performing, and if they are providing timely and effective responses.

Little-known Rochdale-based broadband provider Zen Internet was rated the best supplier for customer satisfaction, with a score of 84 out of 100.

Utility Warehouse and Plusnet also performed well with satisfaction scores of 74 and 72 respectively for overall customer …