I’ve won back 111,000 complaining about everything from cars to phones – five phrases to avoid getting fobbed off [Video]
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I’ve won back 111,000 complaining about everything from cars to phones – five phrases to avoid getting fobbed off [Video]

ONLINE shopping and missing parcels affect most of us, but you’re in for better success by knowing your rights. 

Scott Dixon – the UK’s self-declared biggest complainer – won back more than £111,0000 for households in 2023 by helping to complain about everything from cars to phones and kitchens.

Consumer rights expert Scott Dixon has shared the phrases companies tend to use to avoid paying outCredit: Andrew Barr

Here he reveals the critical phrases companies tend to use and how to tackle them to avoid getting fobbed off.

If your goods haven’t arrived, you may be told by the retailer to contact the courier firm. 

However, you should know your contract is with the retailer, not the courier firm. 

It is the retailer’s responsibility to ensure that the goods are safely delivered to you.

S29 (2) Consumer Rights Act 2015 states that the goods remain at the trader’s risk until they come into the physical possession of:

  1. The …
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